Privacy Policy

This privacy notice for FORM Charleston ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Download and use our mobile application (FORM Charleston), or any other application of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@formcharleston.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by reviewing the sections below.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we receive any information from third parties?
We do not receive any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent and only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties.

How do we keep your information safe?
We use organizational and technical measures to protect your information, but no system can be guaranteed to be 100% secure.

What are your rights?
Depending on where you are located, you may have certain rights regarding your personal information.

How do you exercise your rights?
You may submit a data subject access request or contact us directly.

What Information Do We Collect?
How Do We Process Your Information?
When and With Whom Do We Share Your Personal Information?
Do We Use Cookies and Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do United States Residents Have Specific Privacy Rights?
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete the Data We Collect From You?
SMS / Text Messaging Communications

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products or Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You may include:

Names
Phone numbers
Email addresses
Usernames
Passwords
Billing addresses
Debit/credit card numbers

Sensitive Information:
We do not process sensitive information.

Application Data

If you use our application(s), we may collect:

Mobile Device Access
We may request access to features such as your calendar, contacts, reminders, SMS messages, or other features. You may change permissions in your device settings.

Push Notifications
We may send push notifications related to your account or application features. You may opt out in your device settings.

This information is used to maintain application security, functionality, troubleshooting, and internal analytics.

All personal information you provide must be accurate and kept up to date.

Mobile Information & SMS Communications

When you opt in to receive text messages from FORM Charleston (for example, by providing your mobile number on a class signup, intake form, or in the FORM Charleston app), we collect your mobile phone number and your opt-in consent for SMS communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (such as our SMS platform provider) is permitted. All other categories of data exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to operate, improve, secure, and comply with legal obligations.

We process personal information to:

Facilitate account creation and authentication
Deliver requested services
Send administrative information
Fulfill and manage orders and payments
Protect our Services and prevent fraud
Identify usage trends
Comply with legal obligations

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in limited situations.

These include:

Business transfers such as mergers or acquisitions
Use of Google Maps Platform APIs (e.g., Google Maps API, Places API)

No mobile information, SMS opt-in data, or consent will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data sharing described above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we may use cookies and similar technologies.

We use cookies, web beacons, and pixels to store or access information. Details are provided in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain information only as long as necessary.

Personal information is retained while a user maintains an account, unless a longer retention period is required by law. When no longer needed, information is deleted, anonymized, or securely stored until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use reasonable security measures.

Despite safeguards, no electronic transmission or storage method can be guaranteed to be completely secure. Use of the Services is at your own risk.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from children under 18.

If such data is discovered, we will delete it promptly. Contact info@formcharleston.com if you believe this has occurred.

8. WHAT ARE YOUR PRIVACY RIGHTS?

You may:

Review or update your account
Withdraw consent
Opt out of marketing communications

You may contact us at info@formcharleston.com for privacy-related requests.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track signals due to lack of standardized enforcement.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California residents have rights under the CCPA, including access, deletion, and non-discrimination rights. We do not sell or share personal information.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. Updates will be reflected by a revised date and may be communicated via notice or direct notification.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

FORM Charleston
320 Broad St
Charleston, SC 29401
United States

Email: info@formcharleston.com

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

You may submit a data subject access request to review, update, or delete your personal information.

14. SMS / TEXT MESSAGING COMMUNICATIONS - TERMS OF SERVICE

Program / Brand: FORM Charleston

Program Description: By opting in, you will receive text messages from FORM Charleston related to your account and our services, including class reminders, waitlist updates, schedule changes, booking confirmations, billing and membership notices, studio announcements, and occasional promotional offers and event invitations.

Message and Data Rates: Message and data rates may apply.

Message Frequency: Message frequency varies based on your interaction with our services.

Opt-In: When you opt in to the service, we will send you a message to confirm your signup.

HELP: If at any time you forget what keywords are supported, text "HELP" to the number you receive messages from. We will respond with instructions on how to use the service and how to unsubscribe. You can also email us at info@formcharleston.com for support.

STOP / Opt-Out: You can cancel the SMS service at any time. Text "STOP" to the number you receive messages from. After you send "STOP" we will send a confirmation that you have been unsubscribed and you will no longer receive SMS messages from us. To rejoin, opt in again as you did the first time.

Carrier Disclaimer: Carriers are not liable for any delayed or undelivered messages.

Privacy: Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. See the sections above for full details on how your information is handled.

Contact: For all questions about the SMS service, email info@formcharleston.com or call 843.377.8007.