Studio policies

BEGIN WITH INTENTION

Discover the studio policies that keep every FORM class balanced, safe, and empowering. From cancellations to class etiquette — we’ve built a space where structure meets strength.

Our Studio, Our Flow

01
class cancellation policy?

To support fairness and availability for all clients, we require all cancellations to be made through the FORM app or website within the appropriate cancellation window.

Cancellation windows + late cancellation fees:

Credit Holders (Drop-In + Class Packs)

  • Cancel at least 12 hours before class
  • Late cancels within 12 hours: $25 fee + loss of credit

Basic Members

  • Cancel at least 12 hours before class
  • Late cancels within 12 hours: $25 fee (no loss of credit)

Premium 3x + Unlimited Members

  • Cancel at least 6 hours before class
  • Late cancels within 6 hours: $25 fee (no loss of credit)

No-Shows
If you do not cancel before the applicable cancellation window, it will be considered a no-show. No show fees are $42. No-shows may result in the same fees listed above and forfeiture of your class or credit.

02
Waitlist Policy

Waitlists move quickly. If you join a waitlist, please be prepared to attend if you are added to class. You could be added within 50 minutes of the class starting (even overnight).

If you no longer plan to attend, we ask that you remove yourself from the waitlist in advance to avoid late cancellation fees.

03
Arriving Early (First-Time Clients)

We are so happy you’re here and choosing to join us at FORM. We can’t wait to welcome you into our studio — no judgment, no intimidation, just good energy, support, and strong movement.

First-time clients are required to arrive 15 minutes prior to the start of class. This gives you time to get set up on your machine, take a quick tour of the studio, and meet your instructor.

To ensure every new client receives proper instruction and a great first experience, there is a booking limit on first-time clients per class (maximum of 3). If you’re planning to attend with a larger group or party, please visit our Events page to inquire about booking a private class.

If a first-time client does not arrive early, they will be unable to attend the class.

04
Forming Basics (Intro Class)

Forming Basics is our signature intro class. In 45 minutes, you’ll get a great workout while also receiving a deeper explanation of the EVO machine, the method, and what your body should be feeling.

This class is not required, but we highly recommend it for beginners.

05
Grip Socks

Sticky socks are required for all classes for safety and hygiene. If you don’t have a pair, they can be purchased in the studio.

06
Late Arrival Policy

We recommend arriving 5–10 minutes early to settle in.

For safety reasons, clients who arrive more than 3 minutes late may not be permitted to join class, as you may miss important warm-up and machine setup.

07
Leaving Class Early

We ask that clients stay for the full 45-minute class whenever possible.

If you must leave early, please notify your instructor before class begins and choose a machine that minimizes disruption if available.

08
Class Pack Expirations

Class packs expire based on the timeline shown at checkout. Expiration dates are firm and cannot be extended.

09
Age Requirement

Clients must be at least 16 years old to attend class.

Any client under the age of 18 must be accompanied by a parent or guardian.

10
Cell Phones + Personal Items

All personal items must be stored in lockers prior to class.

For safety and respect of the class environment, cell phones are not permitted on the Megaformer during class.

11
Pregnancy + Injury Modifications

Lagree can be modified for many prenatal, postnatal, and injury-related needs.

Please let your instructor know before class so they can provide safe and supportive modifications. We always recommend consulting your physician for medical guidance.

12
Membership Freezes

Membership freezes must be requested via email.

Freeze policies, eligibility, and timing requirements may vary by membership type. Please reach out to our team for assistance.

12
Membership Cancellations

To cancel a membership, please email our team at least 30 days before your next billing date.

12
Parking

Mount Pleasant
Ample parking is available in the Boulevard parking garage — look for the Retail & Restaurant 2-Hour Free Parking section. There are typically plenty of spots available, especially on the first floor for easy access to the studio. Limited street parking is also available directly in front of the studio on Coleman Boulevard.

Downtown Charleston
Complimentary parking is available in The Jasper garage, as well as along Barre Street and around Colonial Lake. The garage offers convenient access to the studio, and nearby street parking is often readily available.

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